Customer Relationships

Customer Relationships

You wouldn’t walk into a different dentist’s office every time you needed a tooth looked at. You wouldn’t pick out someone at random every time you needed your hair cut. And on tax day? You probably wouldn’t trust your taxes to a stranger. There are some professionals for whom you feel your relationship is more than just client and customer. They’re almost like friends, and since you know them well after years of going to them, you know the quality of their work and that they have a track record of doing their best for you. You may not realize it, but the relationship with your automotive service professional should have that personal connection, too. It may take some time…
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Your Engine Air Filter

Your Engine Air Filter

Today we want to talk about your engine air filter. That’s the filter that cleans the air before it’s burned in your engine. Many people wonder how often they should change their engine air filter. The simple answer is “when it’s dirty.” That’s a function of how much air has passed through the filter, so your vehicle manufacturer will recommend a mileage interval for replacing the air filter. But you can imagine that how dirty the air is would affect how quickly the filter gets filled. If you drive in anywhere there’s lots of dust, pollution or pollen, your engine air filter will get dirty more quickly and need to be changed sooner. That’s why we check the air filter…
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Your Timing Belt & Preventing Engine Damage

Your Timing Belt & Preventing Engine Damage

Let’s address a maintenance item for preventing your vehicle from suffering severe engine damage – timing belt replacement. Your timing belt, though seeming so insignificant, choreographs the timing of your combustion process. Meaning, it is what controls your pistons and when they travel up and down in the cylinder. Also, making sure the intake valves open at the right time to let in air and fuel, and that they close at the right time to allow the fuel to burn and then the exhaust valves open at the right time to let out the exhaust. All this happens thousands of times a minute and it’s your timing belt that makes sure the valves are opening and closing at precisely the…
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Vehicle Maintenance

Vehicle Maintenance

Your vehicle isn’t the only aspect of life with recommended intervals: you have dental cleanings, physical exams, laundry, mowing the lawn and paying the bills. What would happen if you didn’t follow these intervals? Well, you’d get more cavities. You might miss health issues that benefit from early detection and treatment. And you’d wear dirty clothes, be embarrassed by your overgrown lawn and have your utilities shut off. We would hope that as time goes on, the responsibility of taking care of yourself as well as your car become almost habitual. If we don’t, there are negative consequences. For the people who want to be more proactive with their car care, here are some simple ways to remember what has a…
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Muffler

Muffler

Driving around town, we’ve all heard a car or truck that needs a new muffler. But there’s more to the exhaust system than just the muffler. The exhaust system has three main functions: To safely get hot exhaust gas from the engine out the tailpipe Treats the exhaust to remove harmful pollutants Muffle the engine noise Exhaust gas is poisonous; no one wants the exhaust getting into their passenger compartments. For example, carbon monoxide can be deadly. That’s why you should never run your engine in a closed garage. If you have a leak somewhere in the exhaust system, exhaust could get into the passenger cabin and make you sick or even kill you. If you ever happen to smell…
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